Support
DesignCAD support
DesignCAD includes DesignCAD (2D CAD software) and DesignCAD 3D MAX (Both 2D and 3D CAD software). DesignCAD products offer support valid for one year from the date of purchase and can be extended annually by upgrading to current version. Get Support
Common problems
What people ask us most
Installation and activation
Most first-run problems are activation: the key is entered with a trailing space, or the machine has no route out to the licence server. Contact support with your order number and we can re-issue.
Moving to a new computer
A perpetual licence moves with you. Deactivate on the old machine where you still can, then activate on the new one; if the old machine is gone, support can release the seat.
Re-downloading an old release
Installers are archived well beyond the current version. If you bought a release we no longer list, ask - we can usually still supply it.
Also useful
Before you write in
- The FAQ answers ordering, delivery and licensing
- The DesignCAD product page lists what each edition includes
- The Upgrade Center prices a move to the current release
