Support & downloads
Get your software running again.
Installers, licence keys, activation problems and the knowledge base — all in one place, whether you bought last week or in 2009.
Download center
Current and archived installers for every product you own.
Activate a licence
Online and offline activation, plus moving a seat between machines.
Retrieve a lost key
Look up any key we have ever issued against your email address.
Release notes
What changed in each service pack, back through the last five versions.
Download center
Current and archived installers for every product you own.
Activate a license
Online and offline activation, plus moving a seat between machines.
Retrieve a lost key
Look up any key we have ever issued against your email address.
Release notes
What changed in each service pack, back through the last five versions.
My licenses
TurboCAD 2026 Platinum
ACTIVE
TCP26–••••–••••–9F4C
Perpetual · 1 of 1 seats in use
FloorPlan 2025 Pro
RENEWS SOON
FP25–••••–••••–21B7
1-year term · renews [DATE]
Still stuck?
Open a support ticket
Typical first reply within [N] business hours.
Community forums
Twenty years of answered questions from other users.
Training & tutorials
Structured courses and the official DesignCAD books.
Knowledge base
The articles people actually open
ACTIVATION
Moving your licence to a new computer
Deactivate on the old machine first, then activate on the new one — and what to do when the old machine is already gone.
FILE FORMATS
DWG imports with missing or shifted geometry
Units, insertion base point and proxy entities — the three causes behind almost every bad import.
ORDERS
I never received my licence key email
Check the spam folder, confirm the address on the order, then retrieve the key yourself from your account.
